Privacy policy
This privacy policy in brief
This website exists to collect enquiries about building compliance work in England. When you send the quote form, we receive the details you type in. We use them to understand your project, to prepare a quote and to pass your enquiry to an assessor who can carry out the work. We do not sell your details and we do not use them for unrelated marketing.
The form is processed by Basin (usebasin.com), a form-handling service that receives the submission on our behalf and forwards it to us. Your enquiry is then shared with one or more assessors so they can confirm whether they can do the work, and on what terms. That is the purpose of this website, and we state it here plainly so you know before you send anything.
This policy is written to meet the UK GDPR and the Data Protection Act 2018. The Information Commissioner's Office publishes guidance on the UK GDPR if you want to read more about your rights.
Who is responsible for your personal data
| Detail | Information |
|---|---|
| Data controller | [[TO SUPPLY: registered company name]], trading as National Building Compliance |
| Registered address | [[TO SUPPLY: registered address]] |
| Company number | [[TO SUPPLY: company number]] |
| ICO registration number | [[TO SUPPLY: ICO registration number]] |
| Contact for privacy questions | legal@nationalbuildingcompliance.co.uk |
Personal data the quote form collects and why
The quote form asks for the following. Only the fields marked as required must be completed.
| Information | Why we ask for it |
|---|---|
| Your name | So we and the assessor know who we are dealing with. |
| Email address | To send the quote and reply to your questions. |
| Phone number | To talk through the project if that is quicker, and to arrange site visits. |
| Project postcode | To find an assessor who covers the area, and because some requirements depend on the local planning authority. |
| Service needed and project type | To work out which tests, calculations or reports apply. |
| Your message | Anything you tell us about the project, such as its stage, drawings you hold or deadlines. |
| Page address and, on area pages, the location | Added automatically so we know which page you sent the enquiry from. |
Our lawful basis for using enquiry details
We rely on two lawful bases under the UK GDPR. Where you ask for a quote, using your details to prepare it and to pass the enquiry to an assessor is a step taken at your request before entering into a contract. Where we keep a record of the enquiry afterwards, for example to answer a follow-up question or to deal with a complaint, we rely on our legitimate interest in running the business and keeping accurate records.
Please do not put special category information, such as health details, in the message box. We do not need it to quote for compliance work.
Who receives your enquiry
| Recipient | What they receive and why |
|---|---|
| Basin (usebasin.com) | Every form submission. Basin receives, stores and forwards the submission to us and filters spam. It acts as our processor under its own terms and privacy policy. |
| Assessors who can carry out the work | The details needed to quote for and carry out the job: your name, contact details, postcode, the service needed and your message. Each assessor uses them only for your project. |
| Our email and hosting providers | Copies of messages we exchange with you, held on the systems we use to run the business. |
| Authorities, where the law requires | Only if we are legally obliged to disclose information. |
Visitor statistics and fonts on this website
We count visits to the site using the analytics provided by Lovable, the platform the site runs on. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. This is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
The site's typeface is loaded from Google Fonts. To deliver the font file, your browser connects to Google's servers, which receive your IP address in the normal way any web request does. Google Fonts does not set cookies on this site.
How long enquiry details are kept
We keep enquiry details for as long as we need them to deal with your enquiry and any work that follows: [[TO SUPPLY: retention period for enquiry records]]. After that they are deleted or anonymised. Basin keeps submissions according to the settings on our account and its own retention rules. Assessors who carry out work for you keep their own records under their own obligations.
Your rights over your personal data
Under the UK GDPR you have the following rights. Contact us using the privacy contact above to use any of them.
- To be told how your data is used, which this policy does.
- To have a copy of the personal data we hold about you.
- To have inaccurate data corrected.
- To have your data deleted where we no longer have a reason to keep it.
- To restrict how we use your data while a concern is looked into.
- To object to our use of your data where we rely on legitimate interests.
- To receive data you gave us in a portable format, where that right applies.
- To complain to the Information Commissioner's Office if you are unhappy with how we have handled your data.
Security, transfers and changes to this privacy policy
The site is served over an encrypted connection, and form submissions travel to Basin over an encrypted connection. Some of the services we use may store data outside the UK. Where they do, we rely on the safeguards the UK GDPR allows for such transfers, such as adequacy regulations or approved contract terms.
We will update this policy if the way we handle personal data changes, and show the date of the last update here: [[TO SUPPLY: date this policy was last updated]].