Contact details for National Building Compliance
- Phone
- [[TO SUPPLY: phone number]]
- General enquiries: hello@nationalbuildingcompliance.co.uk
- Support
- Existing customers; help with a report or an existing job: support@nationalbuildingcompliance.co.uk
- Office hours
- [[TO SUPPLY: office hours]]
- Registered company details
- [[TO SUPPLY: company name, number and registered address]]
Which contact route fits your enquiry?
Choose the route that matches what you need us to do next. A new instruction, a question about a report and a change to a booked visit need different background information. You can still make contact if you do not know the service name. Describe the building, the issue and the decision you are trying to reach.
You want a new quotation
Use the quote form below or the dedicated quote page for proposed work. Explain whether the project is being designed, built, occupied or altered. Attach the written request you are trying to answer where possible. If several reports are mentioned, include them in the same enquiry so their scope can be considered together.
You are checking an existing enquiry
Email support@nationalbuildingcompliance.co.uk and quote your project reference if one has been issued. Include the site address and the subject of your earlier message. Tell us what has changed or what you still need to know. If you are following up attachments, identify their file names rather than resending unrelated project folders.
You need to change visit arrangements
Email support@nationalbuildingcompliance.co.uk, quote your booking reference where available and identify the affected site or plots. Explain the change in readiness, access or availability and say who will be present. Do not assume that submitting a general form has amended a booking. Ask for confirmation of any revised arrangement before coordinating other people around it.
You have a question about a report
Email support@nationalbuildingcompliance.co.uk with the report title, reference and relevant page or section. Include the comment you received from its intended recipient and explain whether the design has changed since the report was prepared. This makes it easier to distinguish a request for explanation from a request to assess new information or extend the report's coverage.
You are unsure where to start
Use the form to describe the problem in ordinary language. You might have unfamiliar wording in a consultant's email, uncertainty about a property record or several possible services in mind. Include the wording itself. The guides can help you prepare questions, but you do not need to select a technical answer before getting in touch.
You want to raise a concern
Email legal@nationalbuildingcompliance.co.uk for complaints or data-protection requests. Identify the project, the part of the service involved and the outcome you are seeking. Keep relevant correspondence together and separate what happened from what you expected. We have not published a named escalation contact or a formal response timetable here because those details have not been supplied.
Request a quote
Tell us about the project once. We will confirm which services apply and send a quote.
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Help us understand your contact message
For an active site or design team
Name the person who can answer technical questions and the person who controls access if these are different. Explain your own role so we know whether you are requesting work, collecting information for someone else or commenting on an existing output. If several organisations are involved, state who is coordinating the enquiry rather than copying people without context.
Use a short document list when sending plans or specifications. Identify the current revision and mark anything included only as background. A drawing showing an abandoned layout can create uncertainty if it arrives beside the current proposal without explanation. You can describe a missing detail openly; an unknown item is easier to discuss when it is clearly labelled.
For an occupied property or managed building
Describe which parts of the property the enquiry concerns, such as an individual dwelling, communal areas or a separate commercial space. Tell us whether the building remains in use and whether someone else must arrange entry. Avoid including resident information that has no bearing on the enquiry. Building descriptions and access restrictions are usually more useful at this stage than personal background.
Explain why you are making contact now. A proposed purchase, a change of equipment, a planned refurbishment and a query about an existing report lead to different follow-up questions. If you hold previous records, list what they are and the areas they cover. Please distinguish a complete report from an extract, photograph or informal note.
Practical questions before you contact us
- Can I ask about more than one service in a message?
- Yes. Keep the questions together if they concern the same building project and explain the relationship between them. For a development with separate phases, identify which phase each request concerns. We can then discuss shared information without assuming that every proposed service applies to every plot or part of the building.
- What if a planning officer has asked for something specific?
- Send the full request, the application reference and any relevant plans. Planning requirements differ by council, so another project's report list cannot settle your own scope. The official planning application guidance explains the application information context. Include any later clarification you received so that the enquiry reflects the current request.
- Can the contact form confirm that my building complies?
- A short message cannot establish the condition of an unseen building or settle the content of a report. Use it to explain the question and provide supporting material. We can discuss an appropriate service and the evidence needed. Where an assessment is proposed, its agreed scope will define what is examined and what output you receive.
- Should I send every file I have?
- Start with the documents that explain the current question. For a large project, provide a clear index and identify the most relevant drawings or correspondence. Tell us if other records are available on request. Sending several undated versions without an explanation can make it harder to see which proposal you want assessed.
- What should I do after sending a correction?
- Identify the earlier message and state precisely what the correction replaces. If an attachment changes, give its file name and revision and explain whether related documents remain current. For an agreed visit or instruction, request confirmation that the change has been understood before relying on it in your programme or issuing further directions to others.